If you were expecting a deposit but don’t see it in your Purple account, don’t worry — here are the steps you can take to track it down.
1. Confirm the deposit was sent
For Social Security or SSI/SSDI: Log in to your SSA.gov account and check the payment status. Look for whether it shows as “Paid.”
For employers or other payers: Check your payroll system or ask your HR/payroll department if the deposit was released.
2. Verify your account details
Make sure the payer has your correct routing number and account number.
You can find your details in the Purple app:
From the Home tab, tap your Checking account tile, then Account Details.
Or visit app.withpurple.com/checking-details.
3. Allow for processing time
Deposits may not always appear first thing in the morning.
Government benefits like SSI/SSDI may arrive up to 4 days early¹, but the exact timing depends on when the SSA sends the payment file.
Paychecks and other deposits may arrive up to 2 days early¹.
If your payer shows the deposit as “Paid,” it may still take 1–2 business days to appear.
4. If it’s still missing
For SSA benefits: Call the Social Security Administration if your deposit is marked as “Paid” but hasn’t arrived after 2 business days.
For employers/other payers: Contact your payroll department first to confirm the payment details.
If the payer confirms the deposit went to the correct account and it still hasn’t shown up, contact Purple Support through the app.
Purple is a financial technology company, not a bank. Banking services are provided by OMB Bank, Member FDIC. The Purple Mastercard® Debit Card is issued by OMB Bank, Member FDIC, pursuant to license from Mastercard.
¹ Early access is not guaranteed and depends on payer timing. We generally make funds available on the day we receive the payment file, which may be up to 4 days early for government benefits like SSI or SSDI, and up to 2 days early for other deposits. Early access is available at no additional cost.
² See our fee schedule for complete details.